{"id":3489,"date":"2025-01-08T15:41:41","date_gmt":"2025-01-08T15:41:41","guid":{"rendered":"https:\/\/rua-marketing.com\/?page_id=3489"},"modified":"2025-01-08T15:59:16","modified_gmt":"2025-01-08T15:59:16","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/rua-marketing.com\/pt\/dispute-resolution\/","title":{"rendered":"Resolu\u00e7\u00e3o de Lit\u00edgios"},"content":{"rendered":"
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Resolu\u00e7\u00e3o de Lit\u00edgios\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Resolu\u00e7\u00e3o de lit\u00edgios online A Comiss\u00e3o Europeia disponibiliza uma plataforma de resolu\u00e7\u00e3o de lit\u00edgios on-line que est\u00e1 dispon\u00edvel no seguinte link: http:\/\/ec.europa.eu\/consumers\/odr\/. Os consumidores poder\u00e3o submeter as suas reclama\u00e7\u00f5es atrav\u00e9s da plataforma de resolu\u00e7\u00e3o de lit\u00edgios on-line.<\/p>

2. Resolu\u00e7\u00e3o Alternativa de Lit\u00edgio A Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumos (RAL) abrange a media\u00e7\u00e3o, a concilia\u00e7\u00e3o e a arbitragem. As entidades RAL s\u00e3o as entidades autorizadas a efetuar a media\u00e7\u00e3o, concilia\u00e7\u00e3o e arbitragem de lit\u00edgios de consumo em Portugal que devem estar inscritas na lista de entidades RAL prevista pela Lei n\u00ba 144\/2015.
Publicada em 8 de Setembro p.p. a Lei 144\/2015 aprovou o novo enquadramento jur\u00eddico dos mecanismos de resolu\u00e7\u00e3o alternativa (extrajudicial) de lit\u00edgios de consumo, criando em Portugal a rede de Arbitragem de Consumo e estabelecendo um dever de informa\u00e7\u00e3o, para as empresas fornecedoras de bens ou prestadoras de servi\u00e7os da exist\u00eancia dos Centros de Resolu\u00e7\u00e3o alternativo de lit\u00edgios existentes e aplic\u00e1veis ao setor onde as empresas se enquadram.
O consumidor deve sempre contactar primeiro o fornecedor do bem ou o prestador de servi\u00e7o para tentar resolver o problema. Em caso de lit\u00edgio o consumidor pode recorrer a uma Entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo:<\/p>

CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo
Morada: Rua D. Afonso Henriques, 1 4700-030 Braga
Telefone: 253 619 107 (das 9h \u00e0s 16h) (ver custo da chamada telef\u00f3nica\u00a0aqui<\/a>)
Email:\u00a0geral@cniacc.pt<\/a>
S\u00edtio de internet:\u00a0www.cniacc.pt<\/a>
Mais informa\u00e7\u00f5es em portal do Consumidor:\u00a0www.consumidor.gov.pt<\/a><\/p>

CACCL \u2013 Centro de Arbitragem de Conflitos de Consumo de Lisboa
Morada: Rua dos Douradores, n\u00ba 112 – 2\u00ba 1100 – 207 Lisboa
Telefone: 218 807 030 (das 10h30 \u00e0s 12h30) (ver custo da chamada telef\u00f3nica\u00a0aqui<\/a>)
Email:\u00a0juridico@centroarbitragemlisboa.pt<\/a>
S\u00edtio de internet:\u00a0http:\/\/www.centroarbitragemlisboa.pt\/<\/a>
Mais informa\u00e7\u00f5es em portal do Consumidor:\u00a0www.consumidor.gov.pt<\/a><\/p>

CICAP \u2013 Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto
Morada: Rua Dami\u00e3o de G\u00f3is, 31, Loja 6, 4050-225
Telefone: 225 508 349 | 225 029 791 | 225 026 109 (das 10h \u00e0s 18h) (ver custo da chamada telef\u00f3nica\u00a0aqui<\/a>)
Email:\u00a0cicap@cicap.pt<\/a>
S\u00edtio de internet:\u00a0https:\/\/cicap.pt<\/a>
Mais informa\u00e7\u00f5es em portal do Consumidor:\u00a0www.consumidor.gov.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Resolu\u00e7\u00e3o de Lit\u00edgios 1. Resolu\u00e7\u00e3o de lit\u00edgios online A Comiss\u00e3o Europeia disponibiliza uma plataforma de resolu\u00e7\u00e3o de lit\u00edgios on-line que est\u00e1 dispon\u00edvel no seguinte link: http:\/\/ec.europa.eu\/consumers\/odr\/. Os consumidores poder\u00e3o submeter as suas reclama\u00e7\u00f5es atrav\u00e9s da plataforma de resolu\u00e7\u00e3o de lit\u00edgios on-line. 2. Resolu\u00e7\u00e3o Alternativa de Lit\u00edgio A Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumos (RAL) abrange […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3489","page","type-page","status-publish","hentry"],"yoast_head":"\nDispute Resolution - RUA -MARKETING<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rua-marketing.com\/pt\/dispute-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dispute Resolution - RUA -MARKETING\" \/>\n<meta property=\"og:description\" content=\"Resolu\u00e7\u00e3o de Lit\u00edgios 1. Resolu\u00e7\u00e3o de lit\u00edgios online A Comiss\u00e3o Europeia disponibiliza uma plataforma de resolu\u00e7\u00e3o de lit\u00edgios on-line que est\u00e1 dispon\u00edvel no seguinte link: http:\/\/ec.europa.eu\/consumers\/odr\/. Os consumidores poder\u00e3o submeter as suas reclama\u00e7\u00f5es atrav\u00e9s da plataforma de resolu\u00e7\u00e3o de lit\u00edgios on-line. 2. 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